Episode 11: Introduction to IT service management

IT service management is a core discipline that helps organisations design, structure, and run their technology services in a consistent and measurable way. Although it is typically associated with IT teams, it is equally important for procurement professionals. Understanding how services are built makes it far easier to contract for them, define what is required, and ensure suppliers deliver what the organisation expects.

Understanding what IT service management means

IT service management provides the structure that supports effective service delivery. It covers how services are defined, how they operate, and how they are maintained. For anyone working in technology procurement, having a clear understanding of these components allows for better-quality contracts, clearer expectations, and stronger supplier accountability.

Why IT service management matters for procurement

IT service management plays a vital role in setting clear expectations. When procurement teams understand how services are built, it becomes much easier to contract for them with confidence. This includes specifying service levels, defining responsibilities, and making sure suppliers are aligned with what the organisation actually needs.

If your organisation wants to better understand or improve how IT services are procured and managed, get in touch.