How to write a good Service Specification?

31 July 2018

One of the things that is sorely lacking in our industry is an ability to articulate requirements. IT and Telecoms is complex, and usually involves lots of detail, and many buyers do not bother with writing a decent specification before they go to market. This leads directly to a mismatch of expectations, vague service delivery, poor value for money and some sort of dramatic falling out in the post-contract phase. So why not just write down what you want at the outset?

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Meeting 1 - South Hants IT group

29 June 2018

So I would judge last night’s inaugural session as a success, despite relatively low attendance. As chair I take full responsibility for organising a business meeting which directly overlapped with an England game, and my lesson is learnt.

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Attention Crash, Filter Bubbles and JD Wetherspoons

18 April 2018

On the recommendation of a mate of mine, I am currently reading Eli Pariser’s “The Filter Bubble” book, an excellent insight into the way social media and internet based news are affecting our day to day lives. It’s not all positive.

The basic premise is really simple. If all of the information we consume is beautifully personalised to our wants, and not our needs, then we are only ever informed about things that we want to see. Our filter on the world therefore is restricted to what the organisations serving up our information think we want to see, specifically excluding anything that expands our mind or viewpoint. Eventually we will all potentially end up within a bubble, designed specifically for us, which actively excludes the broader world, to the detriment of society.

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What are "Managed Services"?

20 June 2018

I had an interesting discussion with a client this morning about Managed Services. He is working with a supplier who say they are a Managed Service Provider, but was a little disappointed with the quality of service he was receiving. Specifically, he felt he was doing all the proactive work, and they only actually started to provide a service when he notified them there was a problem. It’s not an uncommon situation.

Maybe I’m old skool, but the term Managed Services should be treated with respect. For about 30 years, its been bandied around as mechanism to rebadge IT and Telecoms companies in the hope it will increase their multiple value at exit. The truth of the matter is however that many of the companies in the channel who started off as resellers have found it difficult to be able to offer true managed services because it needs to be fundamentally engrained in the culture of an organisation. And this is the problem – it you haven’t got the organisation and culture to support a Managed Service, you ain’t no MSP.

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Mainframe - comeback time?

16 April 2018

Not sure if it’s the circles I’m frequenting, or a genuine phenomena, but is mainframe making a comeback? There seems to be a lot of press about it at the moment, as people re-centralise their IT into Data Centres, and the need for massive computation of data is required, it has gone from being the dead duck of the computing world, to potentially the next new retro-trend.

I went to university between 1990 and 1994 and was lucky enough to do a sponsored course that allowed me 3 days a week at IBM and 2 days a week at Uni. In my 3 days a week, I was 3rd line support for IBM’s National Office System (NOSS for short, I can’t remember the last “S”) which ran on its PROFS / VM operating system. It basically provided desktop services through a green screen terminal from a mainframe back end.

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Tweets

Well I wasn’t expecting that! https://t.co/mzqIRNHTvv

13h

Does anyone have any immediately available Docker skills, ideally in Hampshire, for a client project I’ve been appr… https://t.co/7sZEOgzO0e

Anyone (or anyone’s kids!) looking for a grad role in Tech id recommend this..... https://t.co/WBkyqxtcZY

Blog

  • CIPS? Why? January 25

    After 20 years in IT, a number of my colleagues have asked why I’m so...

  • Meeting 3 - South Hants IT group January 18

    Well, that exceeded my already optimistically high expectations! With about 35...

  • Review of 2018 January 03

    The nice thing about being more than one year into your new business is it...

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